Emergency Plumbing in Kilgore and across East Texas
Burst pipes, sewer backups, and no-water situations handled around the clock.
What brings people to this page
Water is going somewhere it should not, and every minute it keeps going is more damage to your floors, walls, and belongings.
How we handle it
We answer the phone at any hour, walk you through shutting off the supply if you have not already, and get someone moving toward you. On arrival we stop the water first and diagnose second. Once the emergency is contained we explain what failed, what it takes to fix it properly, and what that costs before we start the repair.
Signs you need emergency plumbing
- Water actively running or spraying inside a wall, ceiling, or crawlspace
- Sewage backing up into tubs, showers, or floor drains
- No water at any fixture in the house
- A water heater leaking heavily or making banging noises
- A gas smell near any plumbing appliance, which means leave and call from outside
If any of that sounds like what you are dealing with, get in touch and we will take a look. You can also call (903) 570-3051 any hour of the day.
What actually happens when you call us out
1. We look before we quote
On an emergency call the first job is stopping the damage, not writing an invoice. We get the water or gas shut off, contain what is already loose, and only then start figuring out what failed.
2. You get a real number
Once the situation is stable we tell you what it will take to fix properly and what that costs. You are not agreeing to anything while water is still running across your floor.
3. We do the work
We carry the common parts for emergency plumbing on the truck, so most emergency calls get resolved on the first visit rather than turning into a wait for parts.
4. We check it and clean up
Before we leave we test the repair under normal pressure and clean up the work area. We also tell you honestly whether this was a one off failure or a sign the wider system is due for attention.
What changes the price on emergency plumbing
Every house is different, and anybody who quotes emergency plumbing over the phone without seeing it is telling you something about how they do business. Here is what genuinely moves the number:
- How accessible the work area is. A crawlspace or a slab is a very different job than an open utility closet.
- The condition of the surrounding system. Sound existing pipe makes a repair simple, corroded pipe means we are working carefully around fragile material.
- Materials and any equipment the job requires.
- Whether a permit and inspection apply, which they do more often than people expect.
- How much of the problem turns out to be behind what we can see from the start.
We will not list a price on this page, because anybody who quotes emergency plumbing sight unseen is either guessing or planning to change the number later. What we will promise is that you hear the real figure before we start, and if something unexpected turns up mid job we stop and talk to you rather than adding it to the invoice quietly.
Why it is worth doing properly
Emergency plumbing is the one area where the cost of waiting compounds fastest. Water damage moves into framing, insulation, and flooring within hours, and remediation routinely costs several times what the plumbing repair would have. Getting it stopped quickly is almost always the cheapest decision available.
What you get from a small shop instead of a big one
Odyssey is deliberately small. That is not a limitation we are apologizing for, it is the entire point. When you call about emergency plumbing, you are talking to the people who will actually be at your property, not a dispatcher reading from a script and not a rotating roster of subcontractors who have never seen your building before.
It also means we cannot afford a bad job. A large outfit can absorb a handful of unhappy customers a month and keep running on advertising spend. We cannot, and we do not want to. Nearly everything we do comes from somebody who used us before or from a neighbor who told them to call. That is a much harder standard to meet than a marketing budget, and it is the reason we would rather talk you out of unnecessary work than sell it to you. You can see photographs of real jobs we have finished rather than stock images of somebody else’s pipe.
Why people keep our number
Honest diagnosis
We tell you what is actually wrong, including when it is smaller than you feared and the invoice is smaller with it.
A real price first
You hear the number before we start. If we open a wall and find something neither of us expected, we stop and talk to you.
Work that holds
Licensed Master Plumber work, done to code, cleaned up after. If something we installed fails in warranty, we come back.
A veteran-owned shop out of Kilgore
Stephen Crutchfield started Odyssey Plumbing Co in 2022 because he had watched other plumbers in East Texas treat customers badly: work sold that was not needed, prices that changed between the front door and the invoice, jobs left half cleaned up. He built this company to be the opposite of that.
Stephen is a licensed Master Plumber and holds a Water Protection Specialist certification, and he is the one who answers the phone when you call. We are veteran-owned, we are local, and our name is on every job we finish. Read more about how we got started or look at photos of actual work.
Other things we handle
Leak Detection
Finding the hidden leak before it becomes a hidden mold problem.
Leak Repair
Pipe, fixture, and supply line leaks repaired properly instead of patched.
Drain Cleaning
Slow and stopped drains cleared, with a camera check so it does not come right back.
Hydro Jetting
High pressure water scouring for lines that a cable snake will not truly clean.
Sewer Line Repair
Broken, offset, and root-invaded sewer lines repaired with as little digging as possible.
Sewer Line Replacement
Full sewer lateral replacement when repeated repairs stop making sense.
Questions about emergency plumbing
How fast can you actually get here?
We tell you honestly when someone can arrive instead of promising thirty minutes and showing up in four hours. For most of the Kilgore and Longview area it is usually well under an hour.
Do you charge more at night or on weekends?
You hear the number before we start, whatever time it is. We do not spring an after hours markup on you at the invoice.
What should I do before you arrive?
Shut off the water. Most houses have a main shutoff near the meter or where the line enters the house. For a single fixture there is usually a stop valve right at it. If you smell gas, get out of the house first and call from outside.
Is a slow leak an emergency?
Not usually, but do not sit on it. A slow leak behind a wall turns into mold and rotted framing, which costs far more than the plumbing repair would have.
Do you handle emergencies for businesses too?
Yes. We cover commercial and industrial emergencies as well, including apartment complexes and hotels where a failure affects a lot of people at once.
Prefer to talk it through?
Call and talk to Stephen directly. He is a Master Plumber, not a call center, so you get a straight answer from the person who will do the work.
Call (903) 570-3051Prefer to write first?
Tell us what is going on and we will chart the job before we ever show up, so you know roughly what to expect.
Odyssey Plumbing Co is regulated by the Texas State Board of Plumbing Examiners (TSBPE), 7915 Cameron Rd., Austin, TX 78754, (512) 936-5200, tsbpe.texas.gov. Stephen Crutchfield, Responsible Master Plumber License M-45845.